Hotel Ai voice assistant Platform

Hotel Ai voice assistant Platform

Aiello  A.I Hotel Voice Assistants Platform

Next Generation A.I Voice assistance

 

Aiello assists with the intelligent transformation and upgrades with NLU Voice Solutions

Aiello Intelligent Voice is the best communication intermediary between businesses and customers, reducing customer service labour costs, collecting and analysing large amounts of information, uncovering potential business strategies.

Our Technology

Aiello develops state-of-the-art software and hardware technologies, including a next-generation AI model based on innovative multi-intent NLU (Natural Language Understanding) and an NLU deep learning framework, including the real-time voice analysis and noise reduction and creating a knowledge Graphic Database(GBD) for all industry partners to jump-start their AI tailored model. Aiello strives to deploy the NLU SaaS platform to various commercial applications, to become a global leader of this technology. 

Aiello Intelligent Voice Assistant for Hospitality

Our AI Assistant, specially created for the hotel industry, uses voice and Machine learning base NLP technology to create new interactions with guests and provide enhanced services. With data-driven back-end services, our assistant provides valuable insights for hotels to better understand their guests and streamline their operations.

Industry-leading artificial intelligence voice technology

Back-end cloud platform with real-time digital management
Big data analytics to tap into uncovered demand

 


Partners

In 2021 50% of companies began their digital transformation, with 35% having incorporated digitization into their overall company strategy. 

More and more companies are adopting AI technology, increasing their industrial competitiveness with Aiello. 

Benefits:

  1. IoT Guest Room Control - Voice controlled lights, AC, curtains, TV, etc. It also operates as an alarm clock, a VOIP phone and plays on-demand music.
  2. Multilingual 24x7 Voice AI In-Room concierge - Customized Guest welcome message, In-Room services for food and beverages, housekeeping and general hotel facility inquiry. Check-out and re-booking.
  3. Customer Satisfaction Survey during their stay - Real-time room services customer satisfaction survey, which can reduce the chance of customers leaving the hotel with complaints.
  4. Voice and digital signage advertising platform -  Customised voice-based local interest recommendations and on-screen advertisement promotion.
  5. Room service efficiency optimization - Digitize customer requests from voice AI entry, an automated service dispatch, and employee efficiency management.
  6. Voice Entry outlines more exquisite customer profile management and trend analysis - Hoteliers can offer VIP customer service customization, enhance membership programs to increase direct rebooking.

Aiello Smart Hotel Demo









Aiello develops state-of-the-art software and hardware technologies, including a next-generation AI model based on innovative multi-intent NLU (Natural Language Understanding) and an NLU deep learning framework, including the real-time voice analysis and noise reduction and creating a knowledge graphic database(GDB) for all industry partners to jump-start their AI tailored model.   Aiello strives to deploy the NLU SaaS platform to various commercial applicationsto become a global leader of this technology.

Technology Architecture

Aiello’s technology is composed of three key components

Cloud language analytics

  • Multi-intent semantic analytic
  • technology Specialised knowledge
  • Graph  Conversation management system

IoT Architecture

  • HydraLink
  • Elfin Control Agent
  • Mobile Intelligent Routing Framework (MIRF) architecture

Data-driven analysis

  • Sentiment analysis SDK
  • System recommendation
 
 
 
 

Voice Dialogue Process

Aiello’s Assistant was created out of a deep passion for Natural Language technologies.
Through Artificial Intelligence and Machine Learning, we aim for making the most user-friendly and human-like consumer-to-device interaction experience available. By bringing the most advanced technology into every commercial field, we ambition to shape the lifestyles of the future.

Step 1: Automatic Speech Recognition Technology (ASR)

Automatically converts human speech to text. When paired with Aiello’s hardware, microphone array and on-device edge computing speech processing software, it can effectively perform background noise reduction, echo cancellation and acoustic feature extraction. This architecture ensures total multi-language recognition capabilities and a fully interactive experience. After smoothing and cleaning up the speech physical single, Aiello brings in Aiello’s industrial AI model to achieve high accurate word error rate(WER) script for your every single client’s request and call.

 

Step 2: Natural Language Understanding (NLU)

Translating the meaning of the text into context and semantic that can be understood by a computer is at the core of the information processing system. It is also essential for our solution to process recommendations, Q&A, search and queries… Aiello’s Natural Language Understanding provides an accurate human-like dialogue experience for business applications and a highly flexible interface with high-speed expansion and migration.

 

Step 3: Speech Synthesis Technology (Text-to-speech, TTS)

Synthesizes natural human-like pronunciation and fluency, transforming text into artificial voice. Aiello’s Neural TTS API framework supports more than 40 languages and dialects and provides more than 220 voice options, offering a personalised and enriched user experience. This lets our customers customize the last touch of their human-to-machine interactive dialogue.

Cloud Language Analytics

Aiello’s Natural Language Understanding provides an accurate human-like dialogue experience for business applications and a highly flexible interface with high-speed expansion and migration. 

Multi-intentional Language Processing Technology

Aiello uses a massive data corpus and deep neural network technology to produce advanced multi-intent language processing technology. From one strand of conversation, it is possible to distinguish between intentions and follow up with action items. The machine performs these tasks in a sequential and logical manner, satisfying even needs that are hidden within a conversation, redefining the future way of human life.

Specialized Knowledge Graph Database

Conversation Managements purpose is to establish a complete Dialogue System and is responsible for the state and flow of the conversationCentred around natural language intentions and semantics, it provides a complete dialogue flow and logical structure. 

Aiello’s conversation flow and management can process the entire dialogue at high speed, engaging with users and improving itselfWhen semantics are not clear, it uses the newest Voice UI technology to swiftly triggers a human-like back and forth question to uncover the intention of the speaker, faster understand users’ query and reduce future judgement errors. 

Conversation Management System

Conversation Managements purpose is to establish a complete Dialogue System and is responsible for the state and flow of the conversationCentred around natural language intentions and semantics, it provides a complete dialogue flow and logical structure. 

Aiello’s conversation flow and management can process the entire dialogue at high speed, engaging with users and improving itselfWhen semantics are not clear, it uses the newest Voice UI technology to swiftly triggers a human-like back and forth question to uncover the intention of the speaker, faster understand users’ query and reduce future judgement errors. 

IoT architecture

IoT systems adopt Event-Driven Architecture with Nifi structure to achieve automatic data control path and flow achieving system scalability and maintaining flexibility to interact with multiple different IoT systems and protocols in the field.

Hydralink

HydraLink is the interface between the most common industrial control protocol Modbus or RS485(wired) to TCP proxy hosts, which can support the communications protocol commonly used in your existing system. HydraLink is fully compatible with Mobus/TCP, providing you with a fully compatible solution, and efficient and stable control unit transmission equipment.

Elfin Control Agent

For situations requiring device control, Aiello has an independent and flexible agent model and that can take natural language and turn it into the signal source. The desired task is then directly executed for the user, whether that be adjusting lighting, curtains, TV, AC, etc, the possibilities are plentiful; what the device can do is subject to the imagination of its user.

Mobile Intelligent Routing Framework (MIRF) architecture

Mobile Intelligence Routing Framework (MIRF) is a complete software framework that simplifies the coding of multiple WAN routing procedures for wireless devices and accelerates the development process and significantly reduces customization development time.

Data-driven Analysis

Aiello gathers and analyzes the semantic context, using various data analytic methodologies to find key indicators to come out a user profile.

Sentiment Analysis SDK

By analyzing the conversation model within the client, we can understand customers’ overall feelings towards a product or company, and adjust business operations accordingly. Our solution captures all interactions at every touchpoint of the customer journey to better understand your users’ sentiment.

Recommendation System

Through the collection and analysis of semantic information, a customer profile can be constructed and continually updated, making it possible to uncover hidden demand and provide customers with personalised services or products to enhance their experience. 

 

Aiello Intelligent Voice Assistant for Hospitality

Our AI Assistant, specially created for the hotel industry, uses Voice and NLP technology to create new interactions with guests and provide enhanced services. With data-driven back-end services, our assistant provides valuable insights for hotels to better understand their guests and streamline their operations.


I am sleek, elegant and super smart!


Aiello deeply understands what the hotel industry field Needs

Aiello understands travellers’ needs and problems they may encounter, enabling our AI to solve all matters big and small.


Area Search and Recommendations.

Are you still asking the front desk for local recommendations? Time to ask AI! 

Transportation information

Bus, trains, tube, parking information

Food recommendations

Italian cuisine, Japanese cuisine, great food in the area, bars.

Tourist spot recommendations

Tourist areas, scenic areas, fun places to visit

Local conveniences

Convenience store, post office, bank, hairdressers


Back-end digital management system


Data Services

Applying big data analysis to voice conversations allows you to deeply understand your customers, isolate business strengths, and make more informed business decisions.

  • Intent distribution mapping
  • FAQ
  • Facility Control
  • Question content analysis
  • Intention analysis
  • Service time
  • Customer satisfaction rating
  • Monthly usage frequency 

AIOT room voice control Create an unmatched hotel experience, all just by speaking

Electric lighting

Control all the lights in the room, or try out morning and night modes

Air conditioning

Adjust the temperature or turn it on/off, just by saying “I’m so cold!”

Curtains

Open/close the curtains and blinds, or add them to good morning and good night modes for automatic adjustment

TV

Choose TV channels, volume or on/off, just tell Little Rhino what program you want to watch!


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